Return Policy

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Return Period

For physical products purchased from us, you may return items within 30 days of delivery for a full refund or exchange, provided the items meet our return conditions outlined below.

For services, cancellation and refund policies are outlined in your service agreement. Please contact us to discuss service cancellations.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be in their original condition, unused, and unopened
• Items must be in their original packaging with all tags and labels attached
• Items must not show signs of wear, damage, or alteration
• Proof of purchase (receipt or order confirmation) must be provided
• Returns must be initiated within the specified return period

We reserve the right to refuse returns that do not meet these conditions.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving a damaged or incorrect item).

If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs. Please contact us immediately if this occurs.

We recommend using a trackable shipping method for returns, as we are not responsible for items lost during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@artisanstrgiftsa.cv or call +1 (555) 143‑4767 to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions and a return authorization number
4. Package the item securely in its original packaging
5. Include the return authorization number with your return
6. Ship the item to the address provided in the return instructions

Please allow 5-10 business days for us to process your return once we receive the item.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Items that have been used, damaged, or altered
• Items without proof of purchase
• Items returned after the return period has expired
• Digital products or downloadable content
• Items that cannot be resold due to health or safety reasons

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your statutory rights are not affected by this policy.

If you are located in a jurisdiction that provides additional consumer rights, those rights apply in addition to the terms outlined in this policy.

For customers in the European Union, you have the right to withdraw from a contract within 14 days without giving any reason, in accordance with EU consumer protection regulations.

Order Cancellation Policy

You may cancel your order before it has been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must be returned according to our return policy.

To cancel an order, please contact us immediately. If the order has already been shipped, you will need to return it according to our return process.

For custom orders or services, cancellation terms are specified in your service agreement. Custom orders may be subject to cancellation fees.

Refund Procedure

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Refunds will be issued in the same form as the original payment. If you paid by credit card, the refund will be credited to that card. If you paid by another method, we will refund using the same method when possible.

Please note that shipping costs are non-refundable unless the return is due to our error.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Artisanstrgiftsa
274 Main Street
Anytown, CA 90210
USA
Phone: +1 (555) 143‑4767
Email: info@artisanstrgiftsa.cv